If that happens, don't worry, just skip to the next set.ġ. Because of this, you may be unable to complete these steps. Your adapter does not support this feature and shouldn't be enabled. Method 1: Disable Receive Segment Coalescing (RSC). Currently there is no guaranteed solution, but some steps have been provided by Microsoft* which seem to help in most cases.
As reported, this issue seems to span across different adapter models and driver versions (as well as non-Intel adapters), the only connection being Windows® 10 version 1703. We've received reports very similar to yours from other users. Let us know if the issue is resolved after these actions. If the system still experiences connectivity issue, please disable Bluetooth*, this is normally done with hardware switch in the system or with a key combination, it may also be done from Windows* settings.
During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all driver components. Check Temporary Files and uncheck everything else. Remove temporary files: Press the Windows Key + R to open the run box. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.ĥ.
Reboot the PC or scan for hardware changes, check device manager and if an older wireless driver is detected and installed, repeat the actions to uninstall and delete it as well.
Make sure you mark the option to "Delete the driver software for this device".Ĥ. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7260 and Uninstall it. When prompted, choose the option to "Discard settings".ģ.
Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed.
Intel® PROSet/Wireless Software and Drivers for Windows® 10 Ģ. You can use the driver from the Computer Manufacturer Support as first option, if the issue persists please try the generic version of. In this case we advise you to perform a clean installation of the Wireless driver and software by following these steps:ġ. Which type of Wireless authentication and security are your using in the network? Access point model and firmware version. If the issue persists, please let us know the following information: The SSU log does not show information about the wireless network, please get a new log after these actions when the adapter is working well in the network. Check for Windows* updates, and make sure KB4022716 is installed, this was just released by Microsoft* and addresses some networking issues. Intel® Wireless Bluetooth® for Windows® 10*. Intel® PROSet/Wireless Software and Drivers for Windows® 10*, make sure you are using. Here are some items for your consideration: We understand your system is having crashes and connectivity issues after Windows® 10 updates. Please help as this seems to be a driver issue given that nothing has changed on the machine (HW or SW) except for Windows version and Intel AC7260 driver versions. when rolling back all the way to 2 (17.15.0.5) which worked for a few months but recently the issue reoccured.ģ- I tried installing the latest (18.33.7.2) and experienced the same issue.Ĥ- Checked the recommended settings for 802.11n connectivity. In all cases the crash reproduces itself excep.Ģ. Leaving the system on each driver version for a few days to observe. I have attached output from SSU, an extract of the relevant Event Viewer entries and screen shots of the driver versions.ġ- Rolling back drivers one version at a time, opting to remove the device driver from the system upon rollback. These events are always logged upon failure event. I am able to see indicative events in the Event Viewer that state the AC7260 adapter is beginning to restart itself. If the crash happens and I leave the machine long enough, Bluetooth served by the AC7260 is also taken down rendering my bluetooth mouse and keyboard unresponsive. In all cases to restore connectivity I must hard shutdown the machine using the power button. When this happens either option displays the 'working' circle showing Restarting or Shutting Down indefinitely. Sometimes I am unable to Restart or Shutdown Windows. I am unable to disable/re-enable via Device Manager because it hangs. When the crash happens I lose wireless network connectivity. Previous to that the system was running fine for 1+ year. At least it began to occur around that time and no other changes were made to the system.
My AC7260 wireless adapter crashes sporadically since updating to Win10 Anniversary update.